Contact Us

Down below, we have collected answers to the most frequently asked questions to facilitate your purchase. If your question is not answered to your satisfaction, you are most welcome to contact us by e-mail or by the contact form below, and we will respond as soon as we can.

Stina, RP of Sweden

Aluminum Radiation Protection Sweden AB
(
RP of Sweden AB)

Email: info@rpofsweden.com

  FREQUENTLY ASKED QUESTIONS

To which mobile phones does the cases work with?

Our mobile cases are available in several models for the iPhone, Samsung and Huawei. Within the respective color you can see the list and choose which phone model you want to order.

Does the case work with wireless charging?

Our mobile shells do not work with wireless charging plates since the charging field does not pass through the shell. One should note that the wireless charging plates give off large amounts of electromagnetic fields, so if used the radiation-reducing benefit of our shell is diminished. We therefore recommend charging the phone using the regular cable. If you are likely to charge the phone wirelessly anyway, you can remove the phone from the shell. Our firm suggestion is then not to charge the phone near your body.

How long is the warranty period?

There is always a 5-year warranty on the products you buy. If you can prove that there is a manufacturing defect on the product you always get a new case, however, the warranty does not apply to wear and tear. You pay the return shipping yourself. Please contact us at info@rpofsweden.com if you have any queries about it.

How much does the mobile case weigh?

Although our products are milled from a solid aluminum block of 10-12 mm, the shells have a surprisingly low weight of only 40 – 60 grams. The difference is due to which mobile you use, and thus the size of the protective mobile case.

Is the coverage or the battery time affected?

All measurements carried out demonstrate that the mobile phones, under normal conditions, have the same coverage and battery time with the mobile shell mounted. If your mobile phone, without any shell in place, displays a normally functioning coverage, it will not be affected by our shell. However, if you know that your phone usually displays a very poor connectivity, for instance if you live very far from the nearest antenna, there is a small risk that the shell may impair the reception and transmission.

What scientific evidence is there that RP of Sweden’s mobile shells reduce radiation?

With our mobile shells, radiation from your mobile is reduced by 70 – 99%. The explanation lies in our special design of the aluminum shell (patent pending), and the result is confirmed by several leading measuring laboratories in Scandinavia. All those surveys have been monitored and evaluated under the supervision of Professor Olle Johansson.

What do you get when you purchase the mobile case?

With the case comes also a protective glass (for Samsung a protective film) for the screen from the well-known brand Copter, a cloth, and a pre-mounted locking velcro.

How do I return a case?

We follow the Swedish Consumer Agency’s directive on distance selling. According to the Distance Contract Act, you have the right to return defect-free goods without giving any reason. A notice of this must be provided to info@rpofsweden.com as soon as possible, but no later than fourteen (14) days from the date of receipt of the goods. The buyer covers the return shipping costs.

In order for us to be able to process your case quickly, you need to send a copy of your receipt, where the date, name, and product, must be clearly identifiable. Also, if applicable, describe your matter. We will send you feedback no later than 48 hours after you have sent us your e-mail.

What are the shipping costs?

We send orders, free of charge, with PostNord Sverige and the package is delivered directly to your mailbox.

How is my order delivered and how long is the delivery time?

We will send your items as soon as possible after we have received your ordering.
We send your goods with PostNord Sverige which delivers directly to the mailbox.
Your package should arrive within 3-7 days.

If you ordered a product that we do not have in stock, you should have received a message about it before you put the item in your electronic shopping cart. It tells you which date we expect to be able to deliver the product.

I am not happy with a product, what do I do?

We want you to be 100% satisfied with your purchase.

Contact us directly at info@rpofsweden.com and tell us what you are not happy with, and we will solve it in the best of ways.

How do I pay?

At the electronic checkout you can choose whether you want to pay against an invoice, split your payment, pay later, pay by card, via internet bank, or pay directly using BankID.

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